This successful Queensland Government application was a 2 page response, with a number of criteria needing to be addressed. This is a sample of the letter.
Dear Ms. (Contact Name) and Selection Panel,
I am pleased to submit my application for the role of Administration Officer – Casual (Reference: XXXX) with the Department of Communities, Child Safety and Disability Services. I have 15 years’ experience providing secretarial and administrative support to multidisciplinary teams and am confident I have the relevant experience, abilities, knowledge and personal qualities for this role, as follows:
In my current role, I am the first point of phone contact for all enquiries to the service. I have been able to respond to many issues effectively autonomously, e.g. clarifying details of the caller’s home assessment services, providing additional referral contacts, and taking messages for Assessors. I also call clients directly to make their in-home and hospital assessment bookings. I have liaised directly with Assessors and other administrative staff regarding bookings. I ensure team members have access to relevant documentation e.g. in quiet times, I develop Assessment files for home visits, inserting the necessary paperwork into manila folders, ready for Assessors to utilise. I develop up to 60 of these per week.
Whilst working with XXX I often worked independently when the Case Managers were visiting clients. I would complete tasks such as timesheets, client appointments and face-to-face enquiries from clients. For example, I ensured I was able to provide information to walk-in clients making enquiries about how to access our service. I clearly explained our processes and provide phone numbers that they could utilise to obtain referrals to the service.
I worked collaboratively with the Case Manager to process new referrals. The Case Manager would provide new referrals and I would process them, making a client file and uploading all information to ensure that our service could start claiming government funds for the client in a timely manner, to enable them to access our service.
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